Description
Professional Summary * Heavy inbound and outbound Call Center experience. * Managed a high-volume workload within a deadline-driven environment. And consistently met performance benchmarks in all areas (speed, accuracy, volume). * Became the lead "go-to" person for new reps and particularly challenging calls as one the primary mentors/trainers of both new and established employees. * Helped companies attain the highest customer service ratings (as determined by external auditors) - earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness. * Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations. * Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity. * Detail oriented with excellent organizational skills * Ability to work independently to meet all deadlines * Proficient with MS Office, Word Perfect, Access, Excel, SAP, Lotus Notes, Lotus 1-2-3, and QuickBooks * Home Mortgage and Small Business Loan Processing and Underwriting * Available to interview and start immediately
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