Summary Experienced manager with excellent client and project management skills. Action- oriented with strong ability to communicate effectively with technology, executive, and business audiences.Service-focused professional and friendly team player with a knack for building productive working relationships. Extensive cash handling experience.Personable Customer Service Associate dedicated to providing the highest level of customer service. Outgoing, and efficient with the capacity to multi-task. CORE QUALIFICATIONS Inventory control procedures Excellent multi - tasker Employee scheduling High-end fashion knowledge Cash handling accuracy Detail-oriented Loss prevention Strong communication skills Store planning and design Flexible schedule Organized Personnel training and Time management development Skills l Cost reduction strategies l Exceptional interpersonal communication l Project planning and development l Effective leader l Budgeting and forecasting l Budget development l Customer relations specialist l Staff training/development l Quality assurance and control l Employee scheduling l Results-oriented l Consistently meet goals l Natural leader l Efficient multi-tasker l Human resources management l Customer service-oriented l Organized l l Led sales calls with team members to establish sales and customer retention goals.Hired and trained all sales staff for new store location.Monitored customer preferences to determine focus of sales efforts.Generated monthly and annual sales reports.Created and directed sales team training and development programs. Surpassed revenue goals in four consecutive quarters.Served as mentor to junior team members.Built financial model for new business unit.Executed integrated advertising campaign across multiple media channels.Initiated program that standardized employee training and led to increase in customer satisfaction by 12%. l Dollar General - Fredericksburg V A Described use and operation of merchandise to customers.Demonstrated that customers come first by serving them with a sense of urgency.Hired and trained all sales staff for new store location.Monitored customer preferences to determine focus of sales efforts.Generated monthly and annual sales reports.Resolved customer complaints by exchanging merchandise refunding money and adjusting bills.Maintained friendly and professional customer interactions.

Highlights:

• Advertising
• Sales
• Sales Calls
• Sales Reports
• Training
• Cash Flow
• Inventory
• Project Control