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ROBERT F

Customer Service Manager - 20 Years of Experience - Near 85085

Occupation:

Customer Service Manager

Education Level:

Some College Units Completed

Will Relocate:

YES

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I am a retired senior veteran looking to supplement my retirement income. I have extensive construction knowledge to include excellent customer service skills and problem solving abilities. Experience and Achievements CHUCKS SPEED CENTER 2923 Weldon Ave PHOENIX, AZ. 2014 - 2016 PARTS DRIVER, SHOP UTILITY Kleiner Group LLC / Edge Builders, Freehold, NJ 2004 - 2006 Construction / Quality Assurance Inspector Served as liaison between prospective home owners and service managers. Initiated homeowner contact during attorney review, successfully retaining over 99% of prospective homeowners. Responsible for quality control during framing and option inspections and initiated project repair lists for subcontractors and pre-title employees to ensure all quality standards were met. Compiled and supervised homeowner punch list inspections, final inspections and pre-closing orientations. Coordinated company response to homeowner warranty issues with service manager. Successfully inspected and closed over two hundred and fifty "Energy Star" properties in the following communities: * Sunrise Bay and Cranberry Creek Retirement Communities, Little Egg Harbor, NJ * Holly Lake Residential Community, Little Egg Harbor, NJ Trump Taj Mahal Casino Resort, Atlantic City, NJ 1989 - 9/2003 Director/Manager of Construction As Director/Manager of Construction, managed the development, planning and estimating of construction projects with budgetary responsibilities in excess of fifteen million dollars annually. Rendered design support to architects and engineers in all areas of construction disciplines. Ensured compliance as liaison with all federal, state and local regulatory agencies governing construction design and permits. Monitored the performance of project managers, designers, contractors, in-house tradespersons and vendors. Authorized and negotiated contracts effectively, within budgetary constraints. Developed positive working relationships, through mutual respect, cooperation and teamwork. Persistent to overcome challenges and obstacles, being flexible and responsive to change. Prior to the casino opening, as Facilities Manager, designed a total operational equipment preventive maintenance system while working directly with construction managers installing mechanical systems. At position of Property Superintendent and Assistant Director of Facilities, managed a staff of over 100 union tradespersons in the engineering and maintenance of the 4.5 million square foot casino resort, including a 1,250 room, fifty-one story hotels with 120,000 square foot casino. Hazlet Township Board of Education, Hazlet, New Jersey 1987 - 1989 Superintendent of Buildings and Grounds Responsible for maintaining eight public school buildings totaling 520,000 square feet. Maintained utility systems, power, lighting, HVAC, compressed air and related equipment. Handled budget administration, project specifications and procurement of supplies through the bidding process. Acted as liaison with government inspectors and insurers and supervised contractors and service companies for compliance with all applicable codes.

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