Description
Profile More than 18 month's successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place. Possess computer skills. * Excellent working knowledge using both Microsoft Excel, and Microsoft Word. * Ability to train, motivates, and supervises customer service employees. * A team player, acknowledged as "Total Quality Customer Service Professional." * Develop plan, conduct audits and variance analyses, process payroll and payroll tax reports and filings. * Create, maintain, and enter information into databases set up and manage paper and electronic filing systems. Record information, maintain documents such as attendance records, correspondence, an office materials. * Answer telephones and give information, take messages, and transfer calls. Keep records of customer interactions or transactions regarding inquiries, complaints, and comments. Inform customers of company policies and procedures pertaining to the quality of services. * Teaching profession - High school and some College * Director/Manager of High School and some Other Profit and Non Profit Organizations * Representative of Justice and peace development commission for Archdiocese of Onitsha for 6 years Volunteer Sisters of Charity Soup Kitchen and the Homeless Shelter * The New York Immigration Coalition * New York State Council on the Arts * Bronx Library Center * Saint Anthony of Padua Parish in Bronx Travel Agent and Travel Coordinator and Executive Assistant
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