Professional Summary * Fourteen years of experience in positions such as Regional Manager, Head of Department, Chief of Department and Supervisor, at multinational companies. * Eight years of experience in sales and marketing, leading country sales departments, in Guatemala and Honduras * Seven years of experience as Head of Customer Service Departments and Quality Assurance programs including ISO 9000. * 10 years of experience as a head of Customer Service and Call Center Areas.

Highlights:

• Retail
• Complaints
• Quality Assurance
• Test
• Distribution
• Call Center
• Cellular
• Customer Service