Description
Career Highlights Trained employees on new products and new procedures using effective communication and listening skills, as well as strong creative ability with PowerPoint and manuals. Survey results demonstrated the employees' understanding of the information and improved job performance. Noticed a major financial mistake while performing research as a sales support specialist that could have cost the company several thousands of dollars. Made the appropriate changes on the Excel spreadsheet and saved the company almost $10K. Took extra initiative to help resolve a customer's technology issue, which involved tracking down the technician through the chain of command to ensure a successful conclusion. The customer went out of her way to give positive praise to the customer service manager about the service she received.
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