Experience Summary Experienced Strategy, Operations, Technology, Analytics, & Business / IT Transformation, C-Level Executive, with P&L, M&A, and business development experience. Several years with P&L Responsibility for 50 M - 1.0 B plus operations responsible for driving profitable growth, including Zurich LATAM operations of 2.5 Bil in six countries, and practice leadership roles at E&Y and Alix Partners. Have served in several C-Level roles including CIO, CAO (Chief Analytics Officer), CGO (Chief Growth & Revenue Officer) COO, Chief Strategy, Growth, & Innovation Officer roles. As part of IBM's Digital (IBM Interactive), Big Data & Analytics Practice, Mark has Strong experience in Digital, e-Commerce, Big Data & Analytics to multi-channel strategy, UX design, and commerce solutions across Web and Mobile to improve sales, marketing, and service experiences and performance through better customer insights, personalization, and experience design and leads Big Data, Analytics, & Cognitive for Eastern Region. Mark is also a leader in IBM's CIO Advisory Services working with CIOs on IT strategy and organizational structure and performance optimization, Run-Away Project recovery, IT expense and Capital investment / Portfolio rationalization, etc. In addition, Mark has several years experience in enterprise performance and operational improvement, LEAN practices, distribution and SFM optimization, customer experience and retention improvement, profitable growth strategies, Large transformation and change management, and organizational effectiveness. Has as served in the roles of CIO, COO, Chief Re-engineering and Transformation Officer, Chief Of Staff Chief Customer Officer, Head of Enterprise Business Intelligence, Head of Service Operations & Transformation, Chief Growth Officer, and Chief Strategy Officer. Prior to joining IBM, He was managing director for the global insurance Practice at AlixPartners, prior to Alixpartners I was the Chief Reengineering and Strategy Officer for Farmers Insurance, was managing Partner for the NA Insurance Practice for Ernst & Young, and was a member of the Executive Management Committee for Farmers Insurance Group Of Companies Mark service on Zurich Financial Services Global Operations Council As Farmers A-COO), Global Strategy Council, and Global Growth Council for Zurich Financial Services. Mark also works for Zurich Financial Services as the Head of Strategy, Execution, Operations for the America's Region with a focus on Latin America operations (6 countries, 2.5 Bil in GWP) reporting to the Chairman and CEO of America's Region.

Highlights:

• Business Intelligence
• Data Security
• Security
• Services
• Shared Services
• CIO
• e-Commerce
• Marketing Management