PROFESSIONAL SUMMARY Over 15 years experience as an industrial engineer, combining project management, process improvement, and total quality management to drive productivity improvements and increase revenue across a variety of clients. Proven success managing small to large scale contact center product integrations, strong communication and relationship skills at all levels of management, and demonstrated ability to lead global users and product development teams.

Highlights:

• Integrate
• Leadership
• Leadership Development
• Management
• Outsourcing
• Process Engineering
• Project Management
• Project Manager