Occupation:Help Desk Specialist |
Location:Redwood City, CA |
Education Level:Certification |
Will Relocate:YES |
Description
SUMMARY OF QUALIFICATIONS * CompTIA A+ Certified Technician: * Excellent technical and communication skills to ensure minimization of client downtime and optimal computer performance * Strong attention to detail and ability to prioritize tasks * Proven ability to troubleshoot PC applications and networking-related problems * Demonstrated ability to adapt to new environments * Ability to respond positively in stressful situations to difficult customers * Knowledge of relevant call tracking and ticket management applications * Understanding of client/server computing Experienced with Service Now administration and ticket management systems and developed understanding of importance of rapid response times * Generated and created work opportunities and projects throughout apprenticeship to include: imaging computers, departmental shadowing, network and IT security training, developing customer service work flows, etc. * Worked collaboratively with groups of 3 to 26 Service Desk personnel and managed to efficiently complete all projects before deadlines * Exceeded organizational performance standards and used down time for professional technical development * Acquired effective time management and prioritization practices * Created instruction documentation for proprietary design software Design "http://p/ title=Design+Support+Engineer+%28Contract%29&trk=prof-exp-title" SystemsSupport "http://p/ title=Design+Support+Engineer+%28Contract%29&trk=prof-exp-title" Engineer (Contra "http://p/ title=Design+Support+Engineer+%28Contract%29&trk=prof-exp-title" ct) Space Systems Loral, Palo Alto, California December 2013 - November 2014 (1 year) * Generated and revised mechanical/electrical satellite drawings using proprietary CAD software * Created and edited parts lists via Excel and PLM software during satellite design process * QA for resolving CAD software issues, including coding quick keys. * Created instructional documentation for proprietary design software CAD Manager
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