Accomplished Project/Program Management professional with strong qualifications and demonstrated success in the overall general management and delivery of complex, multiple IT initiatives on a global scale. Adept at utilizing WBS (Work Breakdown Structure) to facilitate decomposition of the project for better manageability. Extensive hands-on project experience, solid business acumen and process background. Effective negotiator, enthusiastic advocate for change, trusted intermediary between business and technical communities. Strong team building and cross-functional leadership abilities. Proficient at utilizing both formal and informal resources in order to deliver on time and under budget. Excellent oral and written communications skills. Proficient at exerting influence without having the benefit of direct authority.

Highlights:

• Genesys
• Information Technology
• Integrate
• Interactive Voice Response
• Management
• Nuance
• Telemarketing
• Applications
• Kanban
• Project Management