SUMMARY IT Manager / Team Lead with 20 years experience including project management, business analysis and Travel Industry GDS Systems. My skills and accomplishments include: Over 12 years of experience leading software and hardware development, customer service and support teams supporting 7,000 travel agency customers. Collaborated and delivered the second phase of the online airline booking application for the RCCL North American Travel Agency Market ( "http://www.ChoiceAir.com" www.ChoiceAir.com), a $1M booking application. Conducted software testing and recorded/tracked defects in HP Quality Center / TestDirector. Investigated, budgeted and implemented a new computer aided booking application used by analysts and developers for the creation of product specifications for GDS travel products. Managed 5 GDS travel products through the SDLC, frequently delivering enhancements ahead of schedule and within budget. (Products: Airline, Car, Hotel, Security and Training).