Professional Summary Successful IT professional with over 15 years of Help Desk, Management, Project Management and Customer Service experience. Hands-on, self-motivated manager, experienced with staffing, training, performance management and budgeting. Developed and implemented Help Desks strategies for multiple companies and created standard operating procedures. Improved a company's sales from 6th in the region to 3rd in 9 months through staffing, training, and motivational strategies. Security Clearance: Top-Secret/SCI w/ Lifestyle-Poly (recently expired).

Highlights:

• Call Center
• National Security
• National Security Agency
• Project Management
• Project Manager
• Security
• Support
• Team Lead