Description
COVER LETTER: Dear HR Representative: This letter is in reference to your current job opportunity as a Field Clinical Research Associate I. I am currently enrolled in the MS Clinical Research Administration program at George Washington University. I am eager for a chance to expand my opportunities as a professional. My experience has given me extensive insight into the healthcare field. I have worked in the medical healthcare industry for many years and have gained experience in all aspects of customer service, patient care service, project management, and providing detailed reports for clients. Please review the attached application and resume. I am eager to discuss the possibilities of working with your company, and hope that an interview can be arranged. Please contact me if you have any questions or comments. I can be reached by email "jlorraine1984@gmail.com" jlorraine1984@gmail.com and by phone at (919) 995-3179.Thank you in advance for your review and response to this letter. Sincere regards, Jessica Robinson 6615 Horseback Lane Raleigh, NC 27610 919-995-3179 jlorraine1984@gmail.com jessica robinson professional profile & core compentencies -Display Patient Sensitivity: Ensure patient's comfort, care, and confidentiality are maintained -Highly Organized: Maintain patient's charts in a suitable order and file all records by category -Customer Service Focused: Answer a heavy volume of inquiries from visitors and telephone calls -Direct Care: Efficiently use proper techniques when handling patients during dialysis treatment -Technical: Proficient in Microsoft Word, Excel, & PowerPoint, Acumen, Centricity 2/2012 - Present Front Office Assistant Capital Nephrology Associates Raleigh, NC * Answer phones and respond to customers' questions or concerns * Schedule new and existing patient appointments * Check patients in and out * Verify the patient's insurance coverage for medical services * Explain the admission procedures to the patients * Maintain medical records utilizing The EHR system * Post and collect payments * EPIC experience 4/2010 - 2/2012 Hemodialysis Technician New Hope Dialysis Clinic Raleigh, NC * Set-up and operated hemodialysis machine to provide dialysis treatment for patients with kidney failure * Explained dialysis procedure and operation of hemodialysis machine to patient before treatment * Collected patient samples and perform tests to analyze body fluids, tissue, and other substances * Primed dialyzers and machines with saline for use by patients * Recorded patient's pre and post dialysis weight, temperature, blood pressure pulse, and respiration rate * Utilized proper techniques of preparing patients access sites (fistula, graft, or catheter) * Disinfected area of access, using antiseptic solution * Efficiently used proper fluid removal/goal settings for each patient * Inspected equipment settings, including pressures, conductivity and temperature to ensure conformance to safety standards * Daily calibrated Phoenix Meters for correct readings of PH and conductivity readings 5/2009 - 10/2009 Ward Clerk Capital Nursing & Rehab Raleigh, NC * Worked under the direct supervision of a Registered Nurse * Filed nurses notes and doctors progress notes * Scheduled and transported residents to doctor's appointments * Transported residents to and from doctor appointments * Maintained residents charts and medical records * Answered multi-line telephone 2/2007 - 5/2007 Retail Sales Representative Finish Line Raleigh, NC * Greeted customers in a friendly manner and professionally handled customer inquiries * Operated cash register * Answered phones * Prepared daily sales report * Made financial deposits 5/2003 - 12/2004 Sales Associate/Teller Colonial Bank Tampa, FL * Received and verified loan and mortgage payments * Managed customer inquires * Consulted with customers on bank products and services * Identified and referred sales opportunities * Cashed payroll checks * Exchanged foreign currency * Issued traveler's checks 6/2002 - 5/2003 Receptionist/Secretary Youth Opportunity Movement Tampa, FL * Collaborated with case workers and supervisors to ensure services were properly managed * Filed and maintained student documents * Handled phone calls regarding inquiries about the organization's purpose to future clients * Trained and provided technical support for providers in The CareLink System * Resolved problems in contracts, billing, invoicing, and system issues * Improved and maintained relationships with local hospitals for the 3 Way Contract between local facility, Division of MH/DD/SAS and the Local Management Entity Dear HR Representative: This letter is in reference to your current job opportunity as a Field Clinical Research Associate I. I am currently enrolled in the MS Clinical Research Administration program at George Washington University. I am eager for a chance to expand my opportunities as a professional. My experience has given me extensive insight into the healthcare field. I have worked in the medical healthcare industry for many years and have gained experience in all aspects of customer service, patient care service, project management, and providing detailed reports for clients. Please review the attached application and resume. I am eager to discuss the possibilities of working with your company, and hope that an interview can be arranged. Please contact me if you have any questions or comments. I can be reached by email "jlorraine1984@gmail.com" jlorraine1984@gmail.com and by phone at (919) 995-3179.Thank you in advance for your review and response to this letter. Sincere regards, Jessica Robinson 6615 Horseback Lane Raleigh, NC 27610 919-995-3179 jlorraine1984@gmail.com jessica robinson professional profile & core compentencies -Display Patient Sensitivity: Ensure patient's comfort, care, and confidentiality are maintained -Highly Organized: Maintain patient's charts in a suitable order and file all records by category -Customer Service Focused: Answer a heavy volume of inquiries from visitors and telephone calls -Direct Care: Efficiently use proper techniques when handling patients during dialysis treatment -Technical: Proficient in Microsoft Word, Excel, & PowerPoint, Acumen, Centricity 2/2012 - Present Front Office Assistant Capital Nephrology Associates Raleigh, NC * Answer phones and respond to customers' questions or concerns * Schedule new and existing patient appointments * Check patients in and out * Verify the patient's insurance coverage for medical services * Explain the admission procedures to the patients * Maintain medical records utilizing The EHR system * Post and collect payments * EPIC experience 4/2010 - 2/2012 Hemodialysis Technician New Hope Dialysis Clinic Raleigh, NC * Set-up and operated hemodialysis machine to provide dialysis treatment for patients with kidney failure * Explained dialysis procedure and operation of hemodialysis machine to patient before treatment * Collected patient samples and perform tests to analyze body fluids, tissue, and other substances * Primed dialyzers and machines with saline for use by patients * Recorded patient's pre and post dialysis weight, temperature, blood pressure pulse, and respiration rate * Utilized proper techniques of preparing patients access sites (fistula, graft, or catheter) * Disinfected area of access, using antiseptic solution * Efficiently used proper fluid removal/goal settings for each patient * Inspected equipment settings, including pressures, conductivity and temperature to ensure conformance to safety standards * Daily calibrated Phoenix Meters for correct readings of PH and conductivity readings 5/2009 - 10/2009 Ward Clerk Capital Nursing & Rehab Raleigh, NC * Worked under the direct supervision of a Registered Nurse * Filed nurses notes and doctors progress notes * Scheduled and transported residents to doctor's appointments * Transported residents to and from doctor appointments * Maintained residents charts and medical records * Answered multi-line telephone 2/2007 - 5/2007 Retail Sales Representative Finish Line Raleigh, NC * Greeted customers in a friendly manner and professionally handled customer inquiries * Operated cash register * Answered phones * Prepared daily sales report * Made financial deposits 5/2003 - 12/2004 Sales Associate/Teller Colonial Bank Tampa, FL * Received and verified loan and mortgage payments * Managed customer inquires * Consulted with customers on bank products and services * Identified and referred sales opportunities * Cashed payroll checks * Exchanged foreign currency * Issued traveler's checks 6/2002 - 5/2003 Receptionist/Secretary Youth Opportunity Movement Tampa, FL * Collaborated with case workers and supervisors to ensure services were properly managed * Filed and maintained student documents * Handled phone calls regarding inquiries about the organization's purpose to future clients * Trained and provided technical support for providers in The CareLink System * Resolved problems in contracts, billing, invoicing, and system issues * Improved and maintained relationships with local hospitals for the 3 Way Contract between local facility, Division of MH/DD/SAS and the Local Management Entity
