Career Highlights: * Chosen by corporate to open two satellite offices in expanding market, which entailed staffing, onboarding, training and implementing corporate policies. * Met and surpassed monthly financial benchmarks by implementing the PDCA, or Deming Cycle. * Tasked with analyzing an existing underperforming clinic and implementing effective workflow. The outcome of my contribution led to an 8% increase in actual revenue within 90 days, with a focus on customer satisfaction and retention. PROformance Physical Therapy -Salisbury, NC Patient Service Lead/ Office Coordinator 2007 - 2010 Career Highlights * Spearheaded upstart of new clinic from the ground up, including provider credentialing and team member onboarding while ensuring corporate compliance. * Continual data analysis and reporting to track progress. Under my lead, practice was in the black after one quarter. Comadoll Watts Orthopedics -Salisbury, NC Revenue Cycle Service Lead/ RSC Supervisor 2000 - 2007 Career Highlights * Managed revenue department team members in electronic claims billing, working denials, and making appropriate corrections or appeals for resubmission for revenue maximization and continued growth. * Met or exceeded monthly and yearly corporate revenue benchmarks. education and credentials

Highlights:

• Database Management Systems
• Reporting
• Workflow Optimization
• Over 15 years experience
• Quality Improvement
• Data Analysis
• Salisbury
• Budgets/Project Leadership
• Orthopedics
• Sports
• Sports Medicine
• Billing
• Compaq Alpha
• Compliance
• Data Analysis
• Data General Nova