Description
PROFILE * Offering an MSM in Business and Management and 25 years of progressive experience in mortgage processing and mortgage lending. * 3 years' experience in handling & ensuring the successful completion of quality process implementation in addition current job functions. * Participated in the development and implementation of internal processes. * Experienced in implementing and writing procedures for new processes, trained team members to execute. * Experienced in legal compliance, administrative processes, reconciliation's, system conversion, documentation, litigation, foreclosure procedures, secondary marketing pool delivery shipments, troubleshooting, policies and procedures, researching and reporting of financial status and transactions, follow-up, and support services. * Offering a high level of integrity, strong work ethic, high sense of responsibility, and ability to respond well to leadership while serving as a dedicated and highly respected team member. * Experienced trainer, company representative, team player, liaison, facilitator, and effective communicator of innovative ideas, concepts, and solutions. * Offering strong business acumen within multi-tasked positions of responsibility, with heavy emphasis on relationship building and customer service excellence. * Proficient in use of Word, Excel, PowerPoint and Outlook. * Able to work quickly and efficiently to meet stringent schedules and objectives within stressful environments. * Able to influence across organizational structures and translate vision and strategies with clarity and confidence. * Excellent troubleshooter with ability to see alternative solutions to facilitating problems in a timely manner. * Able to listen effectively, respond appropriately, and maintain a mutual comfort level across diverse cultures. * Able to exercise a high degree of tact and courtesy in dealing with applicants and/or customer (s)
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