Description
EXPERIENCE SUMMARY: Proven leadership skills and support in the fields of web content management and maintenance, application testing, technical documentation, database management, help desk assistance on multiple SharePoint and DotNetNuke portals and contract delivery order generation and modification. Designated project assignments and provided direction and task prioritization. Adept at working on multiples projects simultaneously. CSRA Falls Church, VA Quality Specialist 1999 - May 2016 Provided overall support to the following customers - the U.S. Navy, U.S. Army, Defense Threat Reduction Agency (DTRA), NASA, Centers for Medicare and Medicaid (CMS), and American Institute of Aeronautics and Astronauts (AIAA) * Website content management, updates and archival for multiple sites. * Worked closely with clients to ensure satisfaction. * Tier 1 and Tier 2 Help Desk support for multiple applications. * Identified problems and formulated alternative solutions. * Maintained project schedules and tasks. * Tested applications to verify successful implementation of requirements and performed software validation and verification testing. * Documented system and application testing results. * Audited Quality Management Office (QMO) plans, policies and procedures for annual review. U. S. Coast Guard Documentation Specialist Provided document management, wrote and edited contract deliverables. Ensured documents complied with internal policies for a Capability Maturity Model (CMM) Level 3 organization. * Detailed reviews of system manuals, proposals, correspondence, work plans, standards and procedures, and monthly status reports. * Prioritized work to assure the timely production of all contract deliverables. * Tracked correspondence and deliverables using MS Access database. * Tracked and reported action items using PVCS Tracker. * Generated Requirements Traceability Matrix (RTM) using Requisite Pro. National Guard Team Leader * Led team of five technical writers providing system documentation. * Provided document management, wrote and edited all contract deliverables. Detailed reviews of system manuals, proposals, correspondence, work plans, standards and procedures, and monthly status reports. * Prioritized work to assure the timely production of all contract deliverables. * Baselined electronic documents. Environmental Protection Agency (EPA) contracts: Project Leader * Managed a staff of 19 responsible for processing travel and pay-related vouchers - some 35,000 documents. * Designated project assignments, provided direction and task prioritization, and acted as a liaison between management and staff. Project Leader * Managed seven staff members responsible for generation, calculation, and verification of delivery orders, modifications, and procurement request transactions for four contracts. * Designated project assignments, provided direction and task prioritization, and acted as a liaison between management and staff. Project Leader * Managed a staff of six responsible for creation of legal database. * Conducted user training sessions. * Instructed users to retrieve and update data. * Maintained user documentation. * Provided progress reports to management.
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