Description
Career Summary REGIONAL DIRECTOR, TENNESSEE MARKET DENTAQUEST November 2013 - Present NASHVILLE, TN * Responsiblefor on-going, effective communications and service to the current clients via on-site meetings, conference calls, and day-to-day interaction. * Provide on-going leadership for all DentaQuest team on administration of the client's program, and communicate information accurately and efficiently, to ensure that DentaQuest is meeting and exceeding client expectations, and the terms of the contract worth over $175 Million. * Demonstrate outstanding responsiveness internally and externally * Proactively identify client expectations, communicate expectations to DentaQuest team, and ensure expectations are delivered effectively. Proactively resolve issues and strengthen relationships at various professional levels within the client's organization. * Develop and maintain relationships with several key contacts in various healthcare and community-based organizations. * Draft and negotiate Amendments to Dental Service Agreements as necessary. * Monitor changes in regulations and fee schedules, and ensure compliance with state and federal guidelines. * Ensure timely and accurate reporting to clients. * Manage loss ratios on risk contracts * Oversee/coordinate cost management activities on ASO/Risk contracts. * Deliver and discuss cost reports routinely * Effectively manage projects with cross-functional teams. * Assist in updating Office Reference Manuals, organizing client audits, and the implementation of corrective action plans as necessary. * Obtain letters of recommendation from clients, providers and other organizations. * Provide leadership and supervision to local DentaQuest team, direct the hiring process, train and motivate staff. * Responsible for the determination and implementation of performance and wage evaluations, performance improvement plans, disciplinary processes, and terminations for local staff, in accordance with company policy. ASSOCIATE DEAN, BUSINESS AND FINANCE MEHARRY MEDICAL COLLEGE (MANAGE TWO (2) DIVISIONS) Jul 2008 - November 2013
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