Occupation:Customer Service Manager |
Location:Elizabethtown, KY |
Education Level:Associate |
Will Relocate:YES |
Description
Summary * 8 years of call center experience including 3 years as a Contact Center Supervisor * Managed a team of 18 direct reports in a call center environment. * Recognized for improving operational efficiencies by streamlining processes and improving call/chat service levels * Acknowledged for best call times and call scores within the contact center as well as best attendance. * All-encompassing experience in recruiting, hiring, and training customer service representatives, then coaching them to the highest levels of excellence possible. * Currently completing Associates Degree in Applied Science of Business Management and Administration. * Veteran in new call center start up.
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