An energetic, accomplished, results-driven management professional with over 30 years experience in Customer Service management, training and development, coaching and mentoring in a high paced atmosphere. Quality focused and pragmatic team player providing sound record of achievement maximizing productivity, optimizing workflow, strengthening communications and ensuring world class customer service. Lauded for exceeding expectations and adjusting to an ever-changing environment. Adaptable leader who excels in fast-paced, high-stress environment.

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