Description
Accomplishments Increased Bank Rankings to top 3 in the world Increased assets under management by 90% - to $1 billion Grew Client Satisfaction ratings to the top one percentile Scored Employee Satisfaction in excess of 90% Senior Vice President Key Bank, New York 2009 - 2010 District Retail Leader - Hudson Valley Recruited post merger to inculcate a sales/service culture, retain and grow the client base, create a team-oriented environment and exceed P&L forecasts for 63 branches, comprising 350 employees in 9 counties. Maintained a deposit base close to $3 billion Achieved $113 million in revenue and improved ranking from 19th to 2nd of 21 districts Collaborated with Investment Services partner and delivered 140% year-over-year revenue growth Required rigorous execution of performance management techniques, resulting in a 45% rating improvement Assessed branch locations, condition and profitability prospects. Approved to renovate 20 facilities, consolidate branches and change banking hours resulting in annual staffing saves of $1 million Country Head and Vice President Citibank/Citigroup, NY 1990 - 2008 Consumer Bank Israel Country Head Launched the first Israeli foreign bank Reduced startup time by 25% Created all Marketing Plans, Legal and Human Resources Policies Negotiated bank policies with the Governor and Commissioner of Banks Selected branch locations, negotiated leases, approved architectural designs and oversaw construction Acquisitions / Cross Sell CitiCards Created 'point of sale' acquisition strategy that generated a 900% increase in monthly applications of 700 to 7,000 * Implemented Risk and Fraud approval criteria Developed process, systems, training plans, MIS, and sales campaigns for 800 branches * Devised and created a variable compensation plan Created value proposition for Credit Card Sales * Branch Manager- Park/57th Street * Brought in to dramatically improve the revenue and service performance of the Park/57th Street financial center * Increased assets under management by 90% - to $1 billion -over 5 years Branch position arose from 5th to 3rd place worldwide * Ranked in the top 3 of 250 branches in all measured categories 90% of the staff merited quarterly performance bonuses * * YITTY GUTNER Continued, page 2 * Performance Management for NY Consumer Banking Division Designed and implemented the first performance management and incentive program for 3,000 branch employees * Led the development to refine and deliver the Personalized Balanced Scorecard subsequently introduced to 30,000 Citi employees worldwide Awarded participation the Pilot Chairman's Leadership Forum (one of 20 out of 250,000 candidates) * Selected to participate in the Chairman's Action Team on Performance Management (one of seven out of 250,000 candidates) * Retail Bank Distribution * Managed the selection and build out of 13 Manhattan branches projected to generate over $100M in ongoing revenue Scoped 159 branch upgrades, completed 115, expanded 3 branches and relocated 6 * Directed 13+ internal groups to successfully coordinate the opening of each financial center * Created a Guideline to Success manual, incorporating hiring and training processes and timelines, sales techniques, marketing budget allocation Global Operations and Technology * Director of University Relations Led the recruiting effort for a group of 40,000 employees Streamlined process and reduced nationwide relationships from 80 universities to 15 Leadership, Staffing and Development Coordinator * Compiled a comprehensive manual for succession planning for 4,000 senior officers, and presented it to the Chairman. Acknowledged as "best in class" * Prior to 1990, held various positions of responsibilities within Citibank, including Chief of Staff to the Managing Director of the NY Retail Bank, Director of Mortgage Center, Manager of IRA and Keogh products, and Associate Financial Advisor Chabad of Monsey, NY 2014 to Present Administrative Director Nursery through 8th grade Full administrative responsibility for both the boys and girls school, comprising over 400 students * Ongoing successful efforts to institute disciplines and raise professionalism relating to all HR processes, fundraising initiatives and tuition assistance programs * Continuing practice enhancements to ensure budgetary balance Process management with timely submission of all government related filings More than doubled government funding to support program initiatives
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