Dedicated customer advocate with a history of building and maintaining sustainable client relationships. Accomplished project manager with repeated success directing diverse IT initiatives. Forward-thinking change agent focused on maximizing system security and performance.Combine broad-based technical expertise with solid business acumen to serve as trusted partner and resource for customers, strategically aligning service delivery and technical projects to meet client needs and exceed expectations. Natural rapport builder with a talent for engaging with customer/end users at all levels, fostering open lines of communications to achieve an exceptional customer experience. Proactively manage escalations, ensuring timely and efficient resolution of technical issues to avoid downtime and maintain high levels of service. Successfully collaborate with internal teams and customers, leveraging technical knowledge to guide the development of new standard operating procedures and implementation of industry best practices.
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