Summary: Provide primary support for users on the enterprise LANs / WAN. Investigate and resolve software and hardware problems of computer users. Provide guidance and solutions for issues escalated from Level I Support team members. Assist remote users with connectivity issues. * Install, configure, upgrade and diagnose hardware, software and phone system. * Add users into MedAssurant applications. * Document, analyze and evaluate problems escalated by Level I Support Served as the technical liaison between MedAssurant project team and end users to recreate and troubleshoot problems monitor and document the resolution of the problems through Track-It! Ticket System. * Work with System Administrator and Network Engineer team members. IMC/KEVRIC 6/2006 - 1/2008 Health Information Specialist * Perform reconciliation of medical and scientific information. * Conduct information and style reviews of scientific journals. * Proofread consistently, quickly, and with high rate accuracy. * Formatting Microsoft Word documents to conform to styles. NEIGBORHOOD PHARMACY CARE 5/2007 - 1/2011 Tech Support * Troubleshooting PC, Network and Printer issues. * Performing Software and Hardware upgrades. * Purchasing and maintaining equipment's and parts as needed.

Highlights:

• Information Technology
• Security
• Pc
• Personal Computer
• Purchasing
• Software
• Support
• Troubleshooting