SUMMARY Recognized Service Desk Manager with extensive background in multi-site operations guiding the organization through audits to ensure consistency and a quality experience for the customer. Highly driven, creative and effective Manager working numerous projects with co-workers to cut through the red tape and focus on optimizing procedures/training materials to exceed SLAs. Employee Management Process Improvement Training new hires Housekeeping/Organization

Highlights:

• Sales
• Technical Sales
• Documentation
• Integrate
• Management
• Microsoft Visio
• Quality
• Quality Assurance