Description
SUMMARY Executive in Corporate Customer Service, Account Management and Sales. High impact leader with an effective combination of outstanding leadership and strong analytical skills. A servant leader with intense focus on building highly effective management teams that foster high employee involvement, engagement and morale. Expertise include call center management, staffing, budgetary, call routing and developing effective strategies. Earned a reputation for turning around declining business units, providing superior budgetary results while reducing customer and employee churn. * Proven Change leader * Program & Product Management * Effective Leader of Multiple Sites * Strategic Planning * Expertise with Experience Measurements * Transition and System Deployment
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| T Mobile Usa | Director, Customer Service | 1/2016 - 1/2017 |
| Cox Communications | Vice President | 1/2011 - 1/2015 |
Accomplishments
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