Description
Passionately customer focused and proven team leader with 16 years of front-line service experience in the telecommunications industry. Applies analytical and data driven skills to inform senior management of market performance trends and devise business strategy plans to precipitate network improvement. Committed self-starter that thrives in ambiguous environments and is able to consult with clients in critical situations. Core competencies include: Analytical problem-solving • Budgeting • Client Relationship • Cross-functional Team Player • Forecasting • Mentor Mentality • Performance Management • Process Improvement • Project Management • Strategic Planning • Team Leadership • Written Communication Skills
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