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Carlos S

Customer Service Manager - 19 Years of Experience - Near 20785

Occupation:

Customer Service Manager

Location:

Hyattsville, MD

Education Level:

Certification

Will Relocate:

YES

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Summary of Qualifications * 10 years experience in Bank Management (Branch Manager), Mortgage and Consumer Lending responsible for performance and profitability goals of an $11 million dollar branch banking office. * 13 years experience in Mortgage Wholesale Broker Lending and Home Equity Lending. * 20 years experience in mortgage loan origination, which includes but not limited to Conventional, FHA, VA and Home Equity loan programs. * Supervise as many as eleven employees. * Trained over fifty loan officers in sales tactics, credit analyses and product knowledge. * Conducted performance employee evaluations, counseling, communicating job expectations and disciplining employees. * Created a Home Equity Division with D.C. Teachers Federal Credit Union with revenues of $3.4 million in closed Home Equity loans in the first 18 months. Also, originated, process, closed Consumer loans such as Auto, Personal and Share Covered loans. * Collaborated with the Consumer Loan Manager and the Collection Department to consolidate outstanding consumer debts and consumer loans into to home equity loans. * Created a Marketing auto campaign for the Consumer Loan Dept. that generated revenues of $5.2 million in its first quarter. * An Established Mortgage Banker/Broker for the past 25 years specializing in Commercial and Residential Loans.

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