Description
SUMMARY OF QUALIFICATIONS * Expert in several Lean management methods including TPI, VRK, STW, and VSM. Focused and committed to building organizational success by assembling and developing the best human resource talent available. An advocate for customers and understanding their needs, but also viewed as the "go to" person for answers and solutions by all managerial levels. * Customer Care Advocate - Relentless focus on delivering the highest value of customer service. Highly regarded in his industry for his work on developing customer care and customer service organizations. Specializing in business transformation and organizational development. Responsible for the transformation of multiple customer care centers globally within Danaher all which achieved double digit improvement in customer satisfaction, employee engagement and business metrics. * Project Management Executive skilled in directing the execution of projects while maintaining long-term sustainability, and a cohesive message all while implementing Lean process improvement methods in accordance with organizational rules and standards. Experienced in working with clients to coordinate extract additional value from current assets, while simultaneously reducing labor costs and product waste by improving accuracy of capacity estimates. Track record of reducing unnecessary overtime and extraneous waste including overhead costs due to improved scheduling based on testing and capacity analysis results. Extensive career background and history has focused on increasing team productivity, cost containment, quality controls, and integration of guided projects and improvements on design, procurement, installation, and sustainability projects. * Leader with a track record of delivering major development projects and implementations, plotting strategic direction and business development milestones. Proven ability to identify project management support systems to meet requirements. Initiated product changeover reduction and quantity of employees required to package products, introducing bulk purchasing advantages and other issues. Qualified to create sustainable programs focused on customer service, improvement based industrial engineering, and provide seamless productive integrations that add value to the company and its customers. * Innovative problem-solver and management level leader that links intuitive strategic objectives to ongoing project goals so that teams clearly understand objectives, workflow processes, and quality controls levels. A tactful, diplomatic builder of teams, ensuring continuous process improvement by using Lean methodologies. An approachable hands-on leader who implements preemptive solutions and designs support strategies that ultimately lead to sustainable long-term solutions. * Self motivated professional who possesses exceptional team leadership skills and dynamic, and training skills. Creative analytical thinker with sound judgment and independent decision making ability. Adaptable and flexible team player who has a leadership mindset, take charge mentality, can rapidly adjust to changing conditions, is computer savvy, and known as a skilled presenter and influencer. ROBERT A. TOSCANO Page 2
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