AREAS OF EXPERTISE Active Directory 10 years LANDesk 3 years Microsoft Access, Excel, Outlook, Word 12 years Lotus Note 4 Months SCCM 3 years IT Security Assuagement 5 years SharePoint 2013 2 years Server Monitoring and Backup 5 Years Skype for Business Blackberry and iPhone support 2 years 5 Years Pacing Cable, TCP/IP Configuration 7 Years Create Upgrade windows Server 2003 to Server 2008 R2 * Image computer with Windows 7 using Microsoft Deployment Toolkit * Install, Configure, support Office 2007 and Office 365. * Manage and Maintain Active Directory, SQL Server and SCCM Server. * Transfer Data from Old computer to new computer using Windows Easy Transfer tools. * Create User account on Active Directory and apply group policy. * Setup computer before New Hire come onboard. * Configure Cisco Phone and Setup Voicemail * Setup iPhone, Samsung and Blackberry for user as needed. * Create or Export certificate and configure VPN Connection. * Provide support to end user on any Hardware and software related issue. * Diagnosis problem and replace defective parts from the computer * Create and close problem ticket's using Remedy ticket tracking system * Update Inventory and Deal with Vendor to resolve issue (Microsoft, Xerox, Dell, Rogers, Bell) * Responsible to replace tape backup from Server. Technical environment: Windows Server 2008, Microsoft office 2007, Office 365, Microsoft Lync 2010, Skype for Business 2015, Microsoft System Center 2012 R2, SAP GUI for Windows 7.30, VMware, Windows Remote Desktop Services, Windows VPN, Cisco Any Connect, Remedy 8.1. and restore desktop image's using Norton Ghost Utility.

Highlights:

• Microsoft
• Microsoft Office
• Blackberry
• Desktop Computer
• Windows XP
• Microsoft Windows XP
• Remedy
• Xerox