Accomplishments Chaired budget committee to develop and implement a savings plan of 10% on hospital budget * Converted 40 retail stores to new format / new company * Designed and implemented training plan to train 4,000 employees in 8 - 16 hours of class room training for improving customer service * Developed and implemented safety programs to achieve a 45% reduction in public liability and occupational injury claims from prior year * Developed / implemented key financial review processes to improve the accuracy and timeliness of financial reports in a multi-company enterprise * Improved company safety program going from 6.0 injuries per 100 FTE's to under 2.0 in one year * Completed key strategic planning work processes for local health care organization (to prepare for managed care) * Negotiated difficult union contract (and averted strike) during significant downsizing at hospital * Decreased staffing in support department by 20% through improved work processes * Designed and developed (and presented) various leadership training programs including union avoidance, safety, personal growth, etc. * Designed and implemented standard reporting for quality, safety and innovation tracking * Developed and implemented several labor control programs (including daily reports, short-cycle coaching, etc.) leading to labor costs reductions in excess of 10%. * Developed "Strike Plan" to lead 4,000 employee hospital through a potential strike by clinical staff * Integrated Administrative Services through a combination of team meetings, development of self-directed team responsibilities and individual coaching * Designed and implemented an operations level "daily proforma" to improve tracking of actual vs plan performance * Developed a variety of union avoidance programs in hospital, retail and supply chain organizations.

Highlights:

• Clinical Management
• Complaints
• Imaging
• Labor Relations
• Leadership
• Management
• Nursing
• Oncology