Description
12+ years of professional IT experience with more than 4 years of experience in Salesforce.com CRM Platform. * Experience working across various SFDC implementations covering Sales Cloud marketing Cloud Service Cloud Chatter & App-exchange applications and Territory Management. * Experienced in delivering with Force.com Standard Objects like Accounts Contacts Leads Opportunities Campaigns Campaign Member Price Book Products Task and Activity. Experienced in creating Custom Objects Custom Formula Fields Field dependencies Relationships Pick-lists Custom Tabs Validation rules Work Flows Approval Processes Page Layouts Search Layouts to meet the client's requirement and functionality. * Experienced SFDC Administrative tasks like creating Profiles Permission Sets Roles Users Record Types Email Services Reports Dashboards Tasks and Actions Workflows Validation Rules Email to Lead Auto response Rule Role Hierarchies and Sharing Rules. * Experienced in Pardot Integration and automation with salesforce. Configured administrative task in Pardot like Setting up Campaign Landing Pages Creating Forms All Email templet building Drip Campaign for Lead Nurturing Auto response including attachment Lead Assignments rule Lead Scoring and grade system Completion Actions Completion Action Throttling CRM Connector Creating Prospect List Segmentations User Management Content Management Custom role setup Data syncing with Salesforce and vice versa. Experienced in Force.com Apex Classes schedule Batch Apex SOQL and SOSL Salesforce App Exchange and Object Oriented Programming. * Hands on experience using ETL tool like Jitter bit for legacy system migration report scheduling using apex classes. Used different data tools - Apex Data Loader Import Wizard SFDC Data Export and Mass Delete. * Experienced using Workbench tool for SOQL queries SOSL and the REST Explorer. * Experienced using the Force.com Explorer to browse data model schema custom objects fields build and test SOQL queries. * Expertise in Migration of any complex legacy system into salesforce. * Experienced in complete security model by using profiles permission sets organization wide settings owner based sharing rules criteria based sharing rules manual sharing account teams opportunity teams. * Ability to effectively communicate technical issues and resolve problems at all levels of the organization both internally and externally to handle full workload and meet proposed deadlines * Support and training new end users and business users of the SalesForce.com application.
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