Quality focused problem solver who provides the strategic vision and leadership to optimize productivity. Received numerous accolades for exceeding customer expectations. Worked in target-driven and high-pressure situations; overachieved revenue targets. Skilled implementing quality assurance programs on a matrix basis measured by customer approval and quality. Successful track record handling complicated assignments. Vast understanding of healthcare claims processing. Inclusive knowledge of medical terminology and biology branches. Comprehensive understanding of the Healthcare sector including: Medical instruments and supplies, Drugs, Generic, Biotechnology, and Drug Manufacturers. Ability to work a flexible schedule.

Highlights:

• Customer Service
• Work-From-Home
• Healthcare
• conflict resolution
• Call Center Experience
• Medical Terminology
• type 70 wpm
• Problem-solver