Description
Proficient Support Engineer with background in Data Center support services offering: ● 9 years of experience in the security industry ● Vast knowledge of Onguard network architecture, protocols, and server maintenance ● Versed in software administration and data communications ● 7 years of experience providing customer support in busy control center environments ● An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win client/Customer loyalty ● Strategic relationship building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes
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