Highly skilled professional with over 15 years' hands-on experience in IT support and formal training in project management. Expertise in prioritizing work orders to sustain operations enhance customer service and minimize workflow disruptions for internal and external stakeholders. Demonstrated ability to coordinate new product rollout schedules and initiate end-user training to achieve project goals. Seeking to leverage formal project management training to take next career step with a respected organization that rewards hard work talent and results. Qualifications Project Management Customer Service Workflow Management Staff Development New Product Implementation Problem Solving

Highlights:

• Call Center
• Management
• Troubleshooting
• Customer Service
• Documentation
• Networking
• Policies and Procedures
• Root Cause Analysis