Senior Client Services Manager with over a decade of experience in increasing company revenue, risk management, and product adoption with data-driven success metrics and a focus on achieving clients’ strategic goals. My clients span multiple industries; financial institutions, ecommerce, healthcare, travel and publishing. I’ve identified and managed opportunities to expand brand visibility and success in a broad range of target markets. My experience includes:  Managing new, turn-around, and ongoing client relationships, directing enterprise technology product development, and implementations.  Managing challenging client relationships, identifying and calling out risk factors, leading to successful client retention and growth.  Delivering hundreds of complex projects on-time and on-budget including deployment of fully functional, fully translated websites.  Designing internal processes and procedures to support both client training and successful scaling, while maintaining integrity in company operational goals and deliverables.  Managing thirty-plus internal/external team members on multiple concurrent projects.

Highlights:

• Greater New York City
• Microsoft Office
• Project Management
• Confluence
• Client Success
• JIRA
• Client Retention
• Goldmine