Description
Customer Satisfaction - Utilized financial accounting using appropriate accounting principles (GAAP) to eliminate all project cost overruns by aligning revenue accounting and information technology objectives with the client and resolve customer questions and problems. Conducted gap analysis to assure data & testing integrity of products & services. * Created functional requirement use cases and user stories from raw requirements. Facilitated discussions and led training between development test teams UAT and business stakeholders during the implementation of user stories. * Served as system owner of critical systems requiring financial tracking urgent timelines rapid response IT support hand-off and the highest level customer service to Financial HRIS Banking and Airline applications. Utilized a central point of contact and logging system for requests to change the initial SOW. Accurately estimated project sizes developed detailed project plans determined resource staffing vendor management event management and training requirements. Recent JAVA and OOAD programming/analysis consisting of real application assignments security training including Sarbanes-Oxley Prepared and delivered presentations to all corporate levels ensuring desired results of business process improvements by reviewing project activities defining KPI's and metrics workload and problem management dashboard and monitoring of accomplishments & milestones. Led ongoing transition & transformation training. redefined Gathered analyzed documented and mapped files databases data warehouses and business requirements to emulate IT infrastructure & management of migrating data from external vendors to internal DBMS. High impact solutions using Joint Application Development (JAD) sessions/meetings with stakeholders. * Project and Integration Control-Supervised and directed activities of technical resources (including tasks deliverables and milestones) clearly establishing strategy for projects tracking suitability of team roles mentoring as needed and defining objectives and requirements for software enhancements mobile technology conversions banking/payment integration projects systems interfaces vendor interfaces trouble shooting issues disaster recovery and maintenance and support for diverse co-located teams. Team Working - Provided hands on leadership mentoring motivation and training for technical teams to ensure complete successful cost effective and on time implementations of product releases and custom application development.
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