Description
SUMMARY Service-oriented, hands-on Technical Support with excellent communication and leadership skills. Strong track record of responsive and respectful service, cost-conscious service-level maintenance, and empowering IT team leadership. Proven ability to understand an organization's critical support requirements, identify deficiencies and opportunities, and develop innovative solutions for increasing IT reliability. Broad understanding of networking, hardware and software, installation, configuration, maintenance, troubleshooting, and support.
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