IN IT since tab cards, trained over 40 operators. Add sales training for active listening and long practised supervisory and explanaition talents and you have a truly skilled manager.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	5/2005 - Present

SCHOOL	MAJOR	YEAR	DEGREE
Lamar University	business/IT	1971	Associate Degree

Highlights:

First computer operations manager in Galveston County: I defined the job Help desk: My recordings are currently being used as as an example for management

Companies I like:

government at any level hospital or similar institution Law firm

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• help desk supervisor
• computer operations manager
• team lead

Call center: over 9.5 on a scale of 10 Computer operations: created, tested and executed disaster recovery plan