Self motivated multi-tasker; loyal & resourceful, leader by example; respectful; satisfied when customers are satisfied.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	2/2005 - Present
Teris(formerly HEAT Treatment Svs)	(Confidential)	1/2001 - 2/2005
ChexSystems, Inc	(Confidential)	4/1997 - 11/2000

SCHOOL	MAJOR	YEAR	DEGREE
ATI Institute	Graphic Arts	1994	Trade School Degree
Thomas Jefferson High School	Required classes	1986	High School/GED Degree

Highlights:

SET Environmental, Inc - February 2005-Present - Customer Service ManagerTeris (formerly Heat Treatment Services) - January 2001-February 2005 - Customer service supervisorChexSystems, Inc. - April 1997 - November 2000 - Customer Service Trainer.

Companies I like:

Southwest Airlines, General Motors, Aviall, City of Dallas, City of Addison, Dallas Independent School District, Carrollton-Farmers Branch Independent School District

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Customer Service
• Management
• Environmental
• Trainer

Management - leader by example - got the customer service group refocused and on track with the tasks at hand to better improve production of invoicing. Internal billing - both quality assurance and true internal invoices. I captured all monies due between divisions for work accomplished for a given month. Before I took over -our division was losing money.