Occupation:Information Technology Manager |
Location:Palm Bay, FL |
Education Level:Bachelor |
Will Relocate:YES |
Description
SUMMARY OF ACCOMPLISHMENTS: * Assistant Priority Project Manager for a NASA Deployment for all 12 NASA sites supporting over 8900 customer updates * SME MAC / SME PC in computer & risk management knowledge to install, configure, update & troubleshoot IT Issues * Demonstrated ability to manage a demanding, 7x24 Operational environment with high visibility to Senior Leadership * A designated member of Obama's Presidential transition team * Seasoned member of the Marshall Space Flight Center (NASA) Emergency Response Team * Space Shuttle and International Space Station Recognition * Recognition Award for NASA Shutdown team for Shuttle Missions SENIOR IT ASSISTANT PRIORITY MANAGER: NASA - MacSimplistic, Decatur, AL, October 2007 - May 2016 * Priority Leader of an ELITE group of 15 call center agents that provided technical support to end users that worked with OS Platforms, Migration Management and Microsoft Active Directory, password resets, account unlocks, VM Ware * Managed a computerized Multi-Million dollar inventory to increase operational goals and increase sales * Skilled project management of time, scope, cost, schedule performance and quality to complete tasks to Plan and Determine Scope, Activity Planning, Resource Planning & Allocation, Developing Schedules, Time Estimating, Cost Estimating, Managing Risks, Creating Charts and multi-functional team Leadership * Enterprise Call Center / Help Desk management experience in resolving end user MAC/PC software configuration problems and remote installs of software or patches, and performed network diagnostics for MAC, Windows 7, Windows XP * DoD customer experience with strong Information Technology Management Expertise * Used simplicity/ flexibility of Agile development to assess and correct direction throughout the SDLC * IT security policies and guidelines for MAC, PC, NOMAD Exchange Servers, Enterprise Software and BMC Remedy * Created Microsoft calendars, tables and filters to view different aspects of a project and to troubleshoot any problems that arise, resource leveling and resource loading charts to examine workloads * Project Manager proficiency in manageable components in terms of size, duration, and responsibility, Basis of Estimates (BOE) components, tasks, subtasks, and work packages * Managed Domain Group Policies, Hardware device drivers, Performance issues, Network connectivity and basic code management for the installation and monitoring of the installation and configuration of server hosts * Proficient in priority planning, organizing, scheduling, maintaining budget standards, conducting resource training EXECUTIVE MANAGER: Collectiques, Huntsville, AL, April 2006 - April 2007 * Executed all phases of IT to include internet set-up, web page design, telephony applications, advertising, researching and purchasing inventory * Management of personnel to include interviews, hiring and scheduling employees
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