Liz Lantos 818-324-7883  liz.lantos67@gmail.com November 7, 2015 ‪ Dear All, As a professional with a history of directing teams in the call center field toward excellence in overreaching company goals, I am excited to submit my application for the available Call Center Management position on your team. My comprehensive hands-on experience will make me an excellent addition to your organization. Throughout my entire career, I have been successful in solving problems, resolving conflict, and contributing to shared objectives. Below is a sampling of highlights from my resume that demonstrate the overall value I can leverage to advance your mission: t Successfully migrated more than 200 employees into the existing structure of a new regional department in an effort to streamline operations. t Cultivated a positive team environment by hiring, training and motivating the best candidates to increase employee retention. t Achieved the highest level of member satisfaction by exceeding clinical goals and reducing the amount of time patients needed to spend on the phone to get answers. The commitment and leadership experience outlined on the attached resume position me for a successful partnership with your organization. I would welcome the opportunity to learn more about your team, and to discuss how I can address the unique challenges of this position in order to add value at your organization. Thank you for reviewing this letter and the accompanying material. Sincerely, Liz Lantos Attachment: Resume

Highlights:

• Woodland Hills
• Call Center
• Analytical Skills
• Organizational skills
• Labor-Management Partnership
• Team Builder
• Project Management
• Managerial Consulting