Excellent written and oral communication skills, capable of interfacing with users/customers and all levels of management to establish and define requirements • Proficient at establishing priorities while working with strong and demanding deadlines and changing requirements • Recognized for superb trouble shooting and negotiating skills • Excellent Team player, able to get along with all types of personalities

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	7/2006 - Present
KTI, Business Soluction	(Confidential)	5/2001 - 6/2004
AT&T	(Confidential)	1/1984 - 4/2001

SCHOOL	MAJOR	YEAR	DEGREE
University of South Florida	MIS / Management	1982	Bachelor Degree

Highlights:

Recognized for superb trouble shooting and negotiating skills Qualified to make technical decisions regarding information systems, technologies, architecture and hardware/software

Companies I like:

AT&T, SPRINT, AAA, Coca-Cola

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

Responsible for the establishing customer requirements, design and implementation of various business solutions based on customer needs. Solutions included various recommendations from the design and installation of software, web page designs, and personnel changes. Also responsible for creating training documents and providing training clients on use of new software systems, internet and websites and on-going customer support 24/7.