Description
SUMMARY OF QUALIFICATIONS: Excellent understanding of entire auto repair process developed with 30 years in the automotive industry. Hands-on experience includes diagnosis of mechanical and structural repairs, repair estimates, abilities to explain required repairs to customers in laymen's terms as well to staff technicians. Hold many training certifications in both ASE and I-CAR. During my Naval Military career, trained, managed and supervised up to twenty (20) Plane Captains. I have provided quality control inspections of 60 million dollar jets. Have worked as a technician/assistant manager for Independent auto repair shops to managing single manufacture franchised dealerships and into Multi-line Large Auto Dealerships. I have been involved in the gambit of sales and service, fleet, finance, insurance, parts ordering, and auto body repairs/refinishing/warranty/policies and procedures. Outstanding customer relations while emphasizing cost containment with high quality workmanship. PROFESSIONAL CORE COMPETENCES: * Intense work ethic * Self-Starting attitude * Computer Skills * Effective Communication * Customer Service, Relations * Scheduling, Production & Crisis Management * Damage Analysis and Dynamics * Problem Solving, Decision Making * Preparing, Organizing, Negotiating, Achieving * Policy & Procedure Development, Training, Implementation, Coaching * Adept at establishing trust, credibility, and confidence with customers and colleagues 20 years 4-Stroke Nationals Motocross events Business to Business (B2B) Sales Organized/Promoter of 108
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