Insightful, intuitive, analytical, and responsive with a proven history of success. Creative and persistent problem solver who thrives on challenges, is calm under pressure and gets the job done. Confident, versatile and resourceful team player who possesses outstanding communication and interpersonal skills. Hands-on & empowering leader and coach, organized & thorough planner and effective negotiator dealing easily with all levels of the organization. Accustomed to fast pace and multiple projects, fulfills priorities and balances competing agendas while providing thought leadership. An executive with proven ability to win measurable improvements in multi-channel customer experience and customer loyalty, underwriting profitability, unit cost efficiency, compliance and operational readiness by leveraging analytics, modeling and technology. Excels at creating loyalty and employee engagement and in building dynamic, high performing teams through strong communication and leadership skills.

Highlights:

• Underwriting
• Customer Service
• Operations
• Leadership
• Profitability
• Expense Control
• Customer Experience
• Project Management