SUMMARY Highly accomplished and customer-focused Quality Assurance engineer with 15 years of software development lifecycle experience including defining test scope, developing test plans, executing test cases and creating test metrics and reports for complex projects. Diverse background includes leading software QA testing team, creating cost and time effective test solutions, managing continuous process improvement and ensuring compliance to quality assurance standards. Experienced with IBM Rational DOORS for requirements management, IBM ClearQuest for bug tracking tool, and JIRA for issue tracking and project management functions. * Performed in-depth escape defect analysis (EDA) and root cause analysis (RCA) on customer defects, implemented corrective actions and continuous process improvement. * Instituted end to end automation includes test execution and post verification in several new feature and regression areas. * Coached more than 10 new hire and team members by developing and implementing training plans based on individual needs.

Highlights:

• Automation
• Billing
• Corrective Actions
• Engineering
• IBM
• Integrate
• JIRA
• Management