As a seasoned IT Services Director, I have served my employers in many capacities including Program Manager, Service Delivery Manager, Solution Manager, Account Manager, Project Manager as well as Information Technology Instructor. I have focused on sustaining revenue, account growth, customer partnership, service improvement, contract renewal and improving margins. I have an approachable management style and have always emphasized teamwork and personal growth. I am well organized with solid problem solving and decision making skills. In my career, I have volunteered to take on difficult accounts and obtained great results from renewals to significant organic growth. I see challenge as an opportunity. I have excelled in positions of extensive P&L responsibility and I have demonstrated project management experience in this company. Also, I have significant business development geared toward the CEO, CFO, and CIO level as well as IT Services solution development and RFP negotiations.

Highlights:

• P
• Risk Management
• Service Level Management
• Project Management
• Negotiating
• Strategic Planning
• Customer Retention
• Contract Management