I am a certified professional with an extensive 3+ years experience in ITIL Service Management, Business Administration and Service Desk Technical support. Significant knowledge in optimizing business processes, determining and suggesting the best practices, strategies, policies and standards for the enhancements in the industry,driving change initiatives and transitions,managing and administering production and development support for mission critical applications. I have excelled in both team oriented work as well as independent responsibility. Attention to details, multitasking and efficiency at work along with excellent management, organizational and communicational skills are my strengths.I have a sound knowledge in Microsoft Office products (Word, Excel, PowerPoint, Access) and I am a fast learner with a polite, pleasant and friendly attitude. Specialties: ITIL Service Management, Business/IT alignment, Business Process improvement, Technical support, Change control process.

Highlights:

• Houston
• ITIL Service Management
• Change Management
• Problem Management
• Asset Management
• Incident Management
• ITIL V3 certified
• ITIL Intermediate (Service Operation) certified