Summary Presently manage an afterschool program. Staff od 5 and 85 school age children from the age of 5 to 18 years old. Formerly,a Benefits Analyst offering 15 years delivering cost-effective, high-performance technology solution to meet organizational demands. Customer-focused with a proven capacity to troubleshoot issues to ensure customer satisfaction. Accomplishments Multiple awards for performance.Boosted customer service ratings by 25% by developing new processes and improving work flow. Promoted to Lead Analyst after just 9 months of employment.

Highlights:

• Rxclaim
• Management
• Management
• Microsoft Excel
• Microsoft Office
• Microsoft Word
• Quality Assurance
• Test
• Benefits
• Microsoft