Highly motivated, transitional sales, retention and customer service professional with an extensive knowledge of the telecommunications industry and a proven ability to successfully design, develop and facilitate sales and retention training and incentives initiatives to drive performance and achieve budgeted goals and objectives. Key strengths include effective communication skills, cross functional relationship building skills, employee motivation and development, building strong internal organization, cross function collaboration, proficient computer skills, and positive work ethics.

Highlights:

• Massachusetts
• Call Center Management
• Training
• Strategic Planning and Execution
• Communication Skills
• Training and Call Center Consultant
• Project Management