Decisive, profit-driven senior executive with 20 years of accomplished operations management experience. Comprehensive background spans IT, project, call center, and helpdesk management. Leverages outstanding organizational, communication, and interpersonal abilities to ensure the satisfaction of internal and external customers, locally, nationally, and internationally. Adept in managing P&L and budgets. Expertise encompasses forecasting, strategic planning, proposal preparation, and public relations. Capably builds and mentors motivated teams. Possesses a broad technical skill set.

Highlights:

• Masters Degree
• Call Center
• Project
• IT Managenment
• Organizational Management
• Coaching
• Mentoring
• Teaching