Multifaceted and high-profile leadership role commanding team of Program Managers through 100+ successful wide area network implementations. Developed cross-departmental relationships to harmonize processes and ensure seamless operations. Worked with Program Managers to uncover network improvements and populate management tools. Delivered server and web portal administration and training for internal staff and customers alike. Collaborated with NOC leads to analyze WAN/LAN/VPN and security issues. Supported disaster recovery efforts by proactively contributing to Disaster Recovery team. Motivated and incentivized teams to drive outstanding performance. â?¢ Amplified revenue $30M as integral part of global NOC team charged with strategically developing and expanding existing customer base. â?¢ Drove global expansion of NOCs from 1 location to 4 across North America and India. â?¢ Leveraged military experience to develop and execute inaugural security procedures for internal and external clients. â?¢ Surpassed customer SLA through development of effective change management procedures. â?¢ Administered change management for 200+ corporate networks; strengthened customer relationships by partnering with clientâ??s engineers to enhance network tools. â?¢ Boosted security awareness throughout all tiers of the organization by establishing server and web portal security procedures and delivering correlated training for staff and users. â?¢ Performed internal ISO 9000 audits and Control Self-Assessments for Network Implementation section.

Highlights:

• Change Management
• WAN
• Security Manager
• System Administration
• Military